Refund Policy

We want you to be satisfied with PrimoTV4K. We highly recommend using our 24-hour free trial before subscribing to ensure compatibility and satisfaction.

1. 7-Day Money-Back Guarantee

We offer a full refund within the first 7 days of your initial subscription purchase if you experience significant technical issues.

Requirement: You must first contact our support team at hello@primotv4k.com to allow us to troubleshoot and resolve the issue. If we are unable to fix a problem caused by our service, you may be eligible for a refund.

2. Pro-Rated Refunds After 7 Days

If major, persistent technical issues caused by our service arise after the first 7 days and our support team is unable to resolve them, we may offer a partial refund based on the unused subscription time. Refunds under this section are reviewed on a case-by-case basis.

Example: If you use 2 months of a $60/6-month plan and experience unresolved service issues, you may be eligible to receive a $40 refund.

3. Major Service Outages

Refunds, whether full or partial, may be considered if our service is completely unavailable for more than 7 consecutive days.

4. When Refunds Are Not Issued

Refunds will generally not be issued in the following situations:

• After the 7-day money-back guarantee period, except as outlined in Sections 2 and 3.
• If you did not use the free trial and are dissatisfied with the available channels or features while the service is functioning properly.
• For issues related to your internet connection, device, or setup.
• For failure to cancel a subscription renewal.
• For minor or temporary issues or violations of our Terms and Conditions.

5. How to Request a Refund

Contact Support First: Always contact hello@primotv4k.com for troubleshooting and assistance.

Submit Your Request: If you are eligible for a refund, email hello@primotv4k.com with your order number and the reason for your request.

Processing Time: Please allow 1–5 business days for eligible refunds to be processed.

6. Re-Subscription

Receiving a refund may affect your ability to subscribe to PrimoTV4K again in the future.